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Kiasu & Kiasi: Rethinking Organisational Change in Singapore
In many organisations today, movement has become synonymous with progress. New technologies are introduced, structures are redesigned and capabilities are continuously refreshed. Adaptation is rightly valued, but the expectation of perpetual transformation can also create a shared sense that we should always be changing, always preparing and always moving. In Singapore, this emphasis on adaptation feels both familiar and necessary. We are a small nation with few natural resou
Mary Chieu-Kwuan Loh
Jul 215 min read
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Five Blind Men and Psychological Safety: What Are We Not Seeing?
Psychological safety is one of the most widely discussed ideas in leadership today. Yet despite the growing attention it receives, there remains considerable confusion about what it is and what it is not. The story of the blind men and the elephant offers a useful analogy. Each man touches a different part of the elephant and arrives at a different conclusion about what the animal is. One feels the trunk and thinks it is a snake. Another touches a leg and believes it is a tre
Mary Chieu-Kwuan Loh
Jul 134 min read
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What Our Response to Gen Z Says About Our Workplace Culture
The recent Straits Times coverage of the Gallup-Singapore Institute of Directors Workplace Report sparked a familiar debate. Younger workers reported lower engagement and higher stress than their older colleagues. Before long, the conversation had shifted from the findings themselves to labels such as "strawberry generation" and, predictably, "boomers." What interested me most wasn't the data. It was our response to it. The Data Describes. We Interpret. The Gallup-SID report
Mary Chieu-Kwuan Loh
Jul 133 min read
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The Emotional Balance Sheet: The Leadership Quiz That Never Appeared in the Ten-Year Series
If you grew up in Singapore, you'll probably remember the Ten-Year Series. We spent years practising past examination questions, convinced that if we worked through enough papers, we'd be prepared for whatever appeared in the exam hall. Leadership doesn't come with a Ten-Year Series. There are no model answers for questions like: How do you rebuild trust after a difficult decision? How do you create psychological safety without lowering accountability? How do you sustain high
Mary Chieu-Kwuan Loh
Jul 134 min read
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